1. Company: PERFETTO WEAVING PTE LTD
2. Company Address: 32 BENDEMEER ROAD, #11 - 811, SINGAPORE(330032)
3. Website: gamepropss@gamepropss.com
4. You/User: Customers who access and use the services of the game props mall operated by PERFETTO WEAVING PTE LTD
5. Services: All game props sales, related value-added services, and other supporting services displayed and provided on the game props mall website
1. These Terms of Service (hereinafter referred to as "these Terms") apply to your use of the game props mall website, related mobile applications, and all services provided by our company. When you access, browse, or use any service of this mall, it means that you have fully read, understood, and completely accepted these Terms and other relevant policies published by our company on the mall (including but not limited to the Privacy Policy, Refund Policy, etc.).
2. Our company has the right to modify and update these Terms at any time according to business development, changes in laws and regulations, etc. The modified Terms will come into effect and replace the original Terms once they are published on the mall website. Your continued use of the mall services is deemed as your acceptance of the modified Terms. If you do not agree with the modified Terms, you should immediately stop using the mall services.
1. This game props mall mainly provides users with the sales service of various legal game props, including but not limited to virtual clothing, weapons and equipment, in-game currency, character enhancement props, etc. At the same time, depending on different games and user needs, value-added services such as prop (prop acquisition on behalf), account hosting and upgrading may be provided.
2. Our company only provides game props and services that comply with the official rules of the games and relevant laws and regulations, and does not involve any illegal or (illegal or non-compliant) content. It is strictly prohibited to use the services of this mall for illegal activities such as gambling, money laundering, and fraud.
1. Registration Requirements: When using some services of this mall, you need to complete the registration by providing true, accurate, and complete personal information (such as name, email, contact information, etc.) as prompted on the registration page. You should ensure the authenticity and validity of the information provided and update the information in a timely manner. If any consequences are caused by the untrue or unupdated information, you shall bear the responsibility yourself.
2. Account Security: After you successfully register, you will obtain a unique account and password. You are responsible for properly keeping the account and password confidential and shall not disclose them to any third party. Our company will not be responsible for any losses caused by your improper custody, such as account theft, information leakage, or others. If you find any abnormal login or other security issues with your account, you should immediately contact our company via the game props mall email gamepropss@gamepropss.com and take corresponding measures as required by our company.
3. Account Usage Restrictions: You shall not lend, rent, sell, or share your account with others, and shall not register multiple accounts using false identities. If our company discovers that you are using the account in violation of the regulations, it has the right to suspend or terminate your account usage rights without prior notice and reserve the right to pursue your legal liability.
1. Product Display and Description: This mall makes every effort to ensure the accuracy and completeness of the information related to game props and services (including but not limited to name, introduction, price, applicable games, functional effects, etc.). However, due to reasons such as game version updates and technical limitations, there may be situations where the information is lagging or inaccurate. If there is a difference between the actual product and the description, the actual product shall prevail, and you can handle it in accordance with the relevant provisions of these Terms within the specified time.
2. Purchase Process: Before confirming the purchase of game props or services, please carefully check the product information, price, quantity, and other contents. Click to confirm the purchase and complete the payment, which is deemed as the conclusion of a transaction contract between you and our company. Our company will provide you with the products or services in the agreed manner and within the agreed time after receiving the full payment.
3. Payment Methods: This mall currently supports payment methods by Visa or MasterCard debit and credit cards settled in Singapore dollars. You should ensure that there is sufficient balance in your payment account and that the payment function is normal. Our company will not be responsible for any failed or delayed transactions caused by payment problems. In case of payment disputes, you can contact our company via gamepropss@gamepropss.com for assistance.
4. Order Confirmation and Delivery: After the payment is completed, our company will send you an order confirmation notice via email (sent to the email address you filled in during registration) within 48 hours. Game props products will generally be delivered to the game account you specified through in-game mail, the item distribution system, etc. within 1 - 24 hours. Value-added services will be gradually completed in accordance with the agreed time and method in the service description. If you do not receive the products or services within the specified time, you can contact our company via gamepropss@gamepropss.com for inquiry.
1. Product Quality Assurance: Our company promises that all the game props sold are legally sourced and meet the normal use standards at the time of delivery. Regarding the security of game props, our company guarantees that reasonable measures have been taken before delivery to prevent the props from being retrieved or having other rights defects. However, after you receive the props, you should comply with the official rules of the game and properly use and keep the props. If the props are retrieved, banned, or other losses occur due to your illegal operations (such as using cheats, participating in illegal transactions, etc.), our company will not be responsible.
2. Service Quality Assurance: For all value-added services provided by this mall, our company will execute them in accordance with the agreed service standards and processes. If the service fails to meet the agreed standards due to the reasons of our company, you can raise an objection within a certain period after the service is completed, and our company will take remedial measures or handle it in accordance with the refund policy according to the actual situation. However, our company will not be responsible if the service cannot be provided normally or the expected effect cannot be achieved due to reasons such as game official updates, server failures, force majeure, etc.
3. Disclaimer: Except for the responsibilities clearly specified in these Terms, our company will not be liable for any direct or indirect losses you suffer during the use of this mall's services for any reason (including but not limited to changes in game official policies, infringement by third parties, your own operational errors, etc.). However, this does not apply if the losses are caused by the intentional or gross negligence of our company.
1. Situations Eligible for Refund
1. Product or Service Not Received: If you do not receive the purchased game props or services after the specified delivery time, you can contact our company via gamepropss@gamepropss.com within 24 hours after discovering the problem to apply for a refund. After verifying that the situation is true, our company will process the refund for you within 5 working days, and the funds will be returned to your payment account in the original way.
2. Duplicate Payment: If a duplicate payment occurs for the same order due to system failures or your own operational errors, our company will refund the excess amount according to your application if the order has not been delivered.
3. Product or Service Seriously Discrepant from the Description: If the actually received game props or services have serious differences from the description on the mall, affecting normal use, you can apply for a refund within 24 hours after receiving the products or services. Our company will process the refund for you after verification and bear the reasonable return shipping fees (if any) caused by the problems of the products or services.
2. Situations Ineligible for Refund
1. Delivery Completed and No Quality Issues: If the game props are successfully delivered to your game account, or the value-added services have been completed as agreed, and there are no quality issues such as serious discrepancies from the description, no refund will be supported.
2. Unpaid Orders: For orders that have not been paid for, you have no right to apply for a refund. If you no longer need the order, you can cancel it directly.
3. Change of Mind for Personal Reasons: If you request a refund for personal reasons such as a change in your own preferences or a mistaken purchase, our company will not accept it.
3. Refund Process: When you apply for a refund, you need to submit a refund application and relevant supporting materials (such as order screenshots, problem descriptions, etc.) to our company via gamepropss@gamepropss.com. Our company will review the application within 3 working days after receiving it and notify you of the review result. If the review is passed, the refund will be processed according to the above refund time regulations; if the review is not passed, the reason will be explained to you.
1. Ownership of Intellectual Property: All page designs, text contents, pictures, trademarks, logos, software programs, etc. on this mall are the intellectual property rights and related interests of our company or third parties authorized by our company. Without the written permission of our company, you shall not (reproduce, modify, disseminate, display, sell, or use in other ways) the above contents without permission.
2. Intellectual Property of Game Props: The intellectual property rights of the game props you purchase belong to the game copyright owner, and you only obtain the right to use the props within the scope specified by the game official. You shall not carry out acts that infringe the intellectual property rights of the game copyright owner, such as reverse engineering, cracking, and tampering with the game props. Otherwise, you shall bear all legal responsibilities arising therefrom.
3. Prohibition of Commercial Use: Without the express written authorization of our company, you shall not use the game props purchased from this mall for commercial purposes (such as reselling, leasing for profit, etc.). If our company discovers that you are engaging in commercial use, it has the right to immediately terminate your account usage rights and require you to compensate for all losses caused to our company.
1. Our company attaches great importance to the protection of user privacy and will collect, use, store, and protect your personal information in accordance with the Privacy Policy. Before using the services of this mall, please carefully read the Privacy Policy. Your use of the mall services is deemed as your consent to our company's handling of your personal information in accordance with the Privacy Policy.
2. Our company will only collect your personal information within the necessary scope for providing services and take reasonable security measures to protect the security of the information. Without your consent, our company will not disclose your personal information to third parties, except as otherwise provided by laws and regulations or for the purpose of fulfilling legal obligations and other circumstances.
1. When using the services of this mall, you should comply with the laws and regulations of Singapore and other relevant countries or regions, abide by the official rules of the game and all regulations of this mall, and shall not engage in any illegal, non-compliant, or acts that violate public order and good customs, including but not limited to:
1. Publishing and spreading harmful information such as pornography, violence, terrorism, discrimination, and defamation;
2. Engaging in illegal and criminal activities such as fraud, money laundering, and pyramid schemes through the services of this mall;
3. Interfering with the normal operation of this mall website or server, such as hacking attacks, malicious traffic brushing, etc.;
4. Infringing upon the intellectual property rights, privacy rights, reputation rights, and other legitimate rights and interests of our company, the game copyright owner, or other third parties.
2. If you violate the above code of conduct, our company has the right to suspend or terminate your account usage rights without prior notice, delete the illegal content you published, and reserve the right to pursue your legal liability. If you cause losses to our company or other third parties due to your illegal behavior, you shall bear all compensation responsibilities.
1. The conclusion, performance, interpretation, and dispute resolution of these Terms shall be governed by the laws of Singapore.
2. If any dispute arises between you and our company regarding these Terms or the services of this mall, both parties should first resolve it through friendly consultation. If the consultation fails, either party has the right to submit the dispute to the court with jurisdiction in Singapore for litigation.
1. These Terms constitute the complete agreement between you and our company regarding the use of the mall services and replace all previous oral or written agreements between the two parties on relevant matters.
2. If any provision of these Terms is determined to be invalid, illegal, or unenforceable, it shall not affect the validity and enforceability of other provisions. Our company has the right to modify or replace the invalid, illegal, or unenforceable provisions to ensure the achievement of the overall purpose of these Terms.
3. Our company's failure to exercise or delay in exercising any right under these Terms shall not be construed as a waiver of that right. Our company's granting of one or more indulgences or delays in pursuing liability for your any breach of contract does not constitute an exemption from future breaches of contract.
If you have any questions or suggestions regarding these Terms of Service, please contact our company via the game props mall email gamepropss@gamepropss.com.
PERFETTO WEAVING PTE LTD