Due to the nature of the products sold on PERFETTO WEAVING PTE LTD's game props mall websites, we enact a strict no - refund policy. Once an account, product, service, or virtual item is delivered, the sale is considered completed and is not eligible for refund.
PERFETTO WEAVING PTE LTD allows customers to request refunds for products under reasonable conditions.
We may issue refunds under the following conditions:
1. Products not received: Customers can notify us of their refund request before receiving the product. But after receiving the product, we do not accept refunds. In case of non - receipt, please contact us at gamepropss@gamepropss.com.
2. Repeat payment: If the customer made repeated payments for one order, we can respect the customer’s willingness to get a refund. We will refund one of the payments, or multiple payments (The premise is that the order is not delivered). For issues related to repeat payments, reach out to us at gamepropss@gamepropss.com.
3. Insufficient payment: When your payment amount is less than the order amount, you will have the opportunity to make up the balance. If you refuse it or do not respond within 7 days, your order will be cancelled and refunded immediately.
4. There is no obligation for PERFETTO WEAVING PTE LTD to issue a refund in the case that a product was purchased by accident, purchased by a family member, or if any sort of buyer’s remorse sets in.
5. A refund may be requested BEFORE the account, product, service, or virtual item is delivered. Once delivery has occurred, a refund is no longer an option.
6. In accordance with our refund policy, we do not offer exchanges or trade - ins.
7. If the account you purchased is not available or the login information has issues, you can contact us at gamepropss@gamepropss.com.
8. If there is a problem with the account we provided that prevents you from logging in, please get in touch with us at gamepropss@gamepropss.com.
9. If the purchased product isn’t available or there is a problem with the credentials, the PERFETTO WEAVING PTE LTD team will refund your money in less than 24 working hours.
However, when we send the account information and everything is fine and the account has no problem, we cannot refund or take back the account. This is due to account security, so please be careful when making your purchase and selection.
If you have any questions or concerns about our refund policy, please contact our support department at gamepropss@gamepropss.com.
In the following cases, we are unable to refund to customers:
1. Completed delivery: The products have been delivered to the customer as agreed and are consistent with the description.
2. Unpaid Order: The customer is not allowed to apply for a refund for the unpaid order.
3. Any reason other than the reasons listed above in “We may issue refund under the following conditions”
Regarding refunds, please contact our 24/7 online customer service under reasonable conditions. Your refund request will be verified after you submit it along with the reason for the refund. If the request is approved, the refund will be returned to the customer account or bank card.
Refund processing time: We will process the refund request within 5 working days, but the exact time of refund is determined by the processing speed of different banks.
You may contact PERFETTO WEAVING PTE LTD by e - mail at gamepropss@gamepropss.com.